RCG - Responsible Conduct of Gambling

In NSW it is mandatory that those involved in the sale, service or supply of alcohol must hold a current RSA Photo Competency Card.

The course applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises.

Those selling or serving alcohol may include:

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• Food and beverage attendants;

• Packaged liquor sales persons selling in person, over the phone or online;

• Winery, brewery and distillery cellar door staff; and

• Supplier sales representatives.

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The course also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

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Entry requirements or Pre-requisites

In NSW it is mandatory that those involved in the sale, service or supply of alcohol must hold a current RSA Photo Competency Card.

The course applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises.

Those selling or serving alcohol may include:

​

• Food and beverage attendants;

• Packaged liquor sales persons selling in person, over the phone or online;

• Winery, brewery and distillery cellar door staff; and

• Supplier sales representatives.

​

The course also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

​

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Course duration

6 hours (Mandatory face-to-face as per Liquor & Gaming NSW)

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Learning outcomes

The delivery of this course will cover the following elements:

1. Implement responsible gambling practices

2. Provide information and assistance to customers about problem gambling

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Short Course Requirements

There are no specific requirements for this qualification.

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Assessments Conducted

Formal assessment will be conducted in order to assess individual’s competency regarding the required skills and knowledge within the unit of competency.

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The following assessments will be conducted as part of this short course:

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• Written knowledge assessment

• Role play observation assessment

Documents issued on successful completion

Upon successful completion of this course students will be issued with a Statement of Attainment for the nationally recognised unit of competency completed as part of the course.

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Additionally, students of the RCG course will receive a NSW Department of Justice – Interim Certificate. This certificate is valid for a period of 90-days, within which time they are required to attend a Services NSW office and present their interim certificate along with 100 Point of Identification (as per page 2 of the interim certificate) in order to have their final Photo Competency Card processed. This card will be issued by Services NSW and posted directly to the student as per the address provided on their student enrolment form.