RCG - RESPONSIBLE CONDUCT OF GAMBLING

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. RCG training is mandatory if your work duties involve gaming machines.

​

Entry requirements or Pre-requisites

Students don't require any previous qualification to undertake this course, however, they should be 18 years or older.

​

​Course duration

​

6 hours (Mandatory face-to-face as per Liquor & Gaming NSW)

​

Learning outcomes

The delivery of this course will cover the following elements:

1. Implement responsible gambling practices

2. Provide information and assistance to customers about problem gambling

​

Short Course Requirements

There are no specific requirements for this qualification.

​

Assessments Conducted

Formal assessment will be conducted in order to assess individual’s competency regarding the required skills and knowledge within the unit of competency.

​

The following assessments will be conducted as part of this short course:

​

• Written knowledge assessment

• Role play observation assessment

Documents issued on successful completion

Upon successful completion of this course students will be issued with a Statement of Attainment for the nationally recognised unit of competency completed as part of the course.

​

Additionally, students of the RCG course will receive a NSW Department of Justice – Interim Certificate. This certificate is valid for a period of 90-days, within which time they are required to attend a Services NSW office and present their interim certificate along with 100 Point of Identification (as per page 2 of the interim certificate) in order to have their final Photo Competency Card processed. This card will be issued by Services NSW and posted directly to the student as per the address provided on their student enrolment form.